Customer Management

Customer Management

Turn Everyday Shoppers into Loyal Regulars

Independent grocers win by knowing their shoppers — what they buy, what they love, and what keeps them coming back. Rapid Grocery POS gives you the tools to understand your shoppers, increase repeat visits, and create a community that chooses your store first.

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Help customers from any aisle

Use mobile handhelds to instantly check item availability, pricing, and product details to assist shoppers anywhere.

Loyalty, memberships & gift cards

Offer simple rewards and gift cards for everyday shoppers, and use memberships for tiered benefits, exclusive perks, and easy renewal tracking

Email and text marketing

Send automatic emails or texts with weekly flyers, birthday rewards, product highlights, event invites, and special offers.

Personalized experience

Share seasonal product alerts, track birthdays, and use purchase history to recall favorites or special-order items.

Promotions and discounts

Run weekly deals, automate discounts, share flyers, and plan promotions around seasonal peaks and cultural food celebrations that matter to your community.

Wholesale made easy

Support local businesses and community partners with charge accounts (A/R), flexible terms, contract pricing, and invoicing.

Built to move with you

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Three smiling employees wearing matching “The Fudge Shoppe” sweatshirts stand indoors, each holding packaged treats in clear bags with orange ribbons, in front of shelves filled with more sweets.

We’ve trusted Rapid POS since 2012 because their system is dependable, customizable, and easy to use. Honestly, I can barely remember what we did before them — they truly feel like part of our company. It’s supported our family business year after year.”

Stephen Burry
Owner, The Fudge Shoppe

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Why Grocers Trust Rapid Grocery POS for Customer Management

A computer screen displays a customer information form with fields for name, address, phone number, and account details—essential for Grocery Accounting. In the blurred background, colorful fruits and vegetables are visible.

Built your way

Configure customer fields, loyalty rules, and communication settings to reflect your community and brand.

A central shopping cart icon, representing Grocery Accounting, is surrounded by logos of Mailchimp, Constant Contact, SAP, KWI, bLoyal, Factor4, Klaviyo, and Givex on a white background.

Connected and in control

Unified customer profiles across in-store and online transactions with multi-store visibility.

A digital customer lookup screen, tailored for Grocery Accounting, displays search results for "j"—Daniel Jackson and Jessica Pierce with their emails—while fresh produce is blurred in the background.

Mobile flexibility

Help customers and checkout shoppers anywhere in the store or off-site.

A touchscreen point-of-sale terminal displays the NCR VOYIX logo with purple circles, placed on a dark blue counter with blurred fruits in the background.

Expert-backed

Built on software with 150+ years of retail expertise – backed by dedicated training and support.

Let's Make Running Your Grocery Store Easier

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Proven Tools, Built for Grocers

Rapid Grocery POS supports grocers of every size — from specialty markets to multi-location operators — with reliable tools that keep working even when the internet doesn’t. Your team stays productive, and your customers stay recognized and appreciated.

A cashier uses Grocery POS features to scan groceries, including milk and vegetables, at a checkout counter while a woman stands with her shopping cart in a supermarket.

More repeat shoppers

Smarter promotions

Better customer insight

Build lasting relationships

Let's Simplify Your Grocery Operations

Schedule a demo to see how Rapid Grocery POS helps you build meaningful customer relationships and drive repeat business — no marketing degree required.

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